We are committed to our customers and want you to be happy with your experience. We have found that most customer questions can be answered from the list below. If you require further assistance, please visit our Customer Support page, our support staff responds within 24 hours.
How do I place an order?
Ordering from WallArt Masterpiece is a straightforward process. Simply browse our collection of framed posters and select the product you desire. Next, choose your desired print and frame size, as well as the frame color. Then, indicate the quantity you'd like and add the item to your cart. Follow the prompts to enter your shipping and payment information, and confirm your order.
How long does shipping take?
We strive to process and ship orders as quickly as possible. Once your order is placed, please allow 5-15 days for processing and delivery. Delivery times may vary depending on your location and shipping method selected at checkout. As Each piece is custom made to order, In the majority of instances, orders are fulfilled at the nearest production centre. However, there may be occasions where factors such as stock availability necessitate international shipping, even if a fulfillment centre is located within the same country.
How are the framed posters packaged for shipping?
Upon arrival, our posters are carefully framed and securely packaged. Each frame is pre-packed with protective corners and wrap, ensuring maximum protection during transit. Additionally, our frames are placed in sturdy boxes with reinforced edges to safeguard against any potential damage. For added stability, I-beams are utilised, especially for multi-item orders containing up to three frames in a single package.